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Zen Unlimited Pass Subscription

Restoring Purchase (Android)

Please make sure you’re using the same ID as the original purchase. Google handles the entire purchase process, and you...

Android to iOS app transfer

Currently there is not a way to transfer subscriptions across different platforms, as Google/Apple does not allow for that. But...

Restoring Purchase (IOS)

Are you still using the same Apple ID as before? Your purchases are tied with your Apple ID. If you...

I have subscribed to the Zen Unlimited Pass. How do I access the features in other apps?

If you are subscribed to the Zen Unlimited Pass in one of our apps, you can download any other Zen...

Zen Unlimited Pass / Subscription issue (subscription not working across all the apps)

Confirm that you are signed into your Google Play email inside both apps. You can click settings, and you will...

How do I cancel my iOS subscription?

If you’re having any issues with the app, please email us first (contactus@zenlabsfitness.com) and our support team will do their...

I’m getting an error and am Unable to Sync Subscriptions iCloud

Please try allowing permissions for iCloud. The app needs this permission to store your subscription and transfer to other apps. ...

How do I unsubscribe from Zen Unlimited Pass / Music

If you’re using Android: You can go to your Google Play account, and go to the specific app that you...

Trouble with Subscription

There are a number of checks you can do if you are having trouble with your subscription loading on any...

iOS App Crashing in Background

iOS will shut down apps in the background for a number of reasons. Please check the following settings to prevent...

What is the Zen Unlimited Pass and how does it work?

The Zen Unlimited Pass is our newest subscription and includes the following 1) Access to pro features across all our...
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