C25K, 10K, 13.1, 26.2, Runspace Running Apps
Battery drainage issues on running apps (iOS)
The app uses GPS for a couple of reasons: 1) to accurately calculate distance/calories data and 2) to ensure that...
Calorie/distance tracker not working inside running apps (showing zero)
Regarding this issue, please make sure that the “Motion & Fitness” processor is enabled inside your device settings (not app...
If I uninstall and reinstall, will I have to pay again?
No, you will not have to pay again. Once you purchase an app on either iTunes or Google Play, that...
iOS Accuracy
At the moment in the iOS apps, users can’t set their stride length because the measured values are returned by...
I don’t see the app on my Apple Watch
Apple Watch integration is only available on the pro version. If you don’t see the app on your Apple Watch,...
How do I check progress such as calories and miles ran?
During your run, you can tap the circular flip icon to scroll through your stats! After your run, you can scroll...
The distance calculated for my run is not accurate on Android
Try the following steps to optimize the distance calculation algorithm of the app: 1) Make sure to enter in your...
Motivational Alarm
We currently don’t have custom alarms set up. However, if the app detects you haven’t been active for a couple...
Notification on Watch instead of Phone
Notifications go to either your Apple Watch or iPhone, but not both. Learn when a notification might appear on your...
Running map not accurate (if the user is on Android)
You may find that the map at the end of your run shows an incomplete picture of your actual run...
Fitbit Compatibility
No. We specifically stated it’s only available on Fitbit Ionic and Versa Smart Watches only.
Do the apps sync with Google Fit?
Unfortunately at this time our apps do not sync with Google Fit.
Can I minimize the app to the background?
With most operating systems which utilizes battery optimization algorithms, if our app is minimized to the background, there is a...
Battery drainage issues on running apps (Android)
The location services is to ensure accurate voice cues. Sometimes the OS will kill the app if it’s been in...
App keeps crashing on my Huawei device
This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...
Where can I find the MyFitnessPal login on C25K Trainer app?
The MyFitnessPal login is on the same screen as the Facebook/Twitter login in our C25K app, which is at the...
Apple Watch Support is Locked
Apple Watch is available in the Zen Unlimited Pass subscription. Currently there is a 7 day free trial.
Fitbit First Start
This is a bug with how Fitbit’s OS handles installation. It should only affect the 1st app launch. It should...
Ok, I found the MyFitnessPal login, but after pressing “send”, nothing is showing up on my MFP profile.
Please allow some time for the results to be posted, as sometimes the MyFitnessPal servers could be slowed down due...
I would like a refund
Please first email us (contactus@zenlabsfitness.com) and our support team can help assist you with any issues that you’re having! We...
I have the 10k Trainer app, but I can’t find a way to sync my progress with MyFitnessPal.
At this time, our partnership with MyFitnessPal is only with our C25K app. But we are working with MFP to...
How many times do you recommend to work out per week or why is there only 3 workouts a week in the app?
The program was specifically designed to work out only 3 times a week, with a day’s rest in between. This...
Samsung Galaxy watch compatibility
The C25K app is only available for the newer Samsung Galaxy watches. We are still in talks with Samsung about...
It is saying “I need to subscribe” on my Apple Watch, what does that mean?
Apple Watch integration is a PRO feature. You will need to upgrade inside our app or download the pro version from the App Store for...
Can I use the app on Apple Watch without my phone?
Yes. We have just integrated stand-alone support. This is for the PRO version of our app only. If you upgrade inside the...
