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C25K, 10K, 13.1, 26.2, Runspace Running Apps
iOS Accuracy
At the moment in the iOS apps, users can’t set their stride length because the measured values are returned by...
Motivational Alarm
We currently don’t have custom alarms set up. However, if the app detects you haven’t been active for a couple...
I would like a refund
Please first email us (contactus@zenlabsfitness.com) and our support team can help assist you with any issues that you’re having! We...
Running map not accurate (if the user is on Android)
You may find that the map at the end of your run shows an incomplete picture of your actual run...
Fitbit First Start
This is a bug with how Fitbit’s OS handles installation. It should only affect the 1st app launch. It should...
I don’t see the app on my Apple Watch
Apple Watch integration is only available on the pro version. If you don’t see the app on your Apple Watch,...
The distance calculated for my run is not accurate on Android
Try the following steps to optimize the distance calculation algorithm of the app: 1) Make sure to enter in your...
No voice cues, voice cue is very small
So there are a couple of things to look for and keep in mind: 1) Please make sure that your...
Fitbit Compatibility
No. We specifically stated it’s only available on Fitbit Ionic and Versa Smart Watches only.
How do I get sound alerts while using Apple Watch?
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
Notification on Watch instead of Phone
Notifications go to either your Apple Watch or iPhone, but not both. Learn when a notification might appear on your...
Do I get charged again if I uninstall and re-install the app?
Apple and Google handle the entire purchasing process, and once you purchase an app from their respective app stores, that...
Battery drainage issues on running apps (Android)
The location services is to ensure accurate voice cues. Sometimes the OS will kill the app if it’s been in...
Samsung Galaxy watch compatibility
The C25K app is only available for the newer Samsung Galaxy watches. We are still in talks with Samsung about...
Can I use the app on Apple Watch without my phone?
Yes. We have just integrated stand-alone support. This is for the PRO version of our app only. If you upgrade inside the...
Battery drainage issues on running apps (iOS)
The app uses GPS for a couple of reasons: 1) to accurately calculate distance/calories data and 2) to ensure that...
Calorie/distance tracker not working inside running apps (showing zero)
Regarding this issue, please make sure that the “Motion & Fitness” processor is enabled inside your device settings (not app...
Do the apps sync with Google Fit?
Unfortunately at this time our apps do not sync with Google Fit.
How do I check progress such as calories and miles ran?
During your run, you can tap the circular flip icon to scroll through your stats! After your run, you can scroll...
If I uninstall and reinstall, will I have to pay again?
No, you will not have to pay again. Once you purchase an app on either iTunes or Google Play, that...
Can I use the treadmill to train?
Of course! It is completely up to you on how you want to train. The only thing we advise is...
Apple Watch Support is Locked
Apple Watch is available in the Zen Unlimited Pass subscription. Currently there is a 7 day free trial.
How many times do you recommend to work out per week or why is there only 3 workouts a week in the app?
The program was specifically designed to work out only 3 times a week, with a day’s rest in between. This...
How do I change from miles to metric
While the workout instructions cannot be changed from miles to metric, the distance tracker can be switched to metric if...
App keeps crashing on my Huawei device
This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...
