C25K, 10K, 13.1, 26.2, Runspace Running Apps
I have the 10k Trainer app, but I can’t find a way to sync my progress with MyFitnessPal.
At this time, our partnership with MyFitnessPal is only with our C25K app. But we are working with MFP to...
Where can I find the MyFitnessPal login on C25K Trainer app?
The MyFitnessPal login is on the same screen as the Facebook/Twitter login in our C25K app, which is at the...
I would like a refund
Please first email us (contactus@zenlabsfitness.com) and our support team can help assist you with any issues that you’re having! We...
iOS Accuracy
At the moment in the iOS apps, users can’t set their stride length because the measured values are returned by...
Can I use the app on Apple Watch without my phone?
Yes. We have just integrated stand-alone support. This is for the PRO version of our app only. If you upgrade inside the...
Can I minimize the app to the background?
With most operating systems which utilizes battery optimization algorithms, if our app is minimized to the background, there is a...
How do I check progress such as calories and miles ran?
During your run, you can tap the circular flip icon to scroll through your stats! After your run, you can scroll...
Battery drainage issues on running apps (Android)
The location services is to ensure accurate voice cues. Sometimes the OS will kill the app if it’s been in...
Battery drainage issues on running apps (iOS)
The app uses GPS for a couple of reasons: 1) to accurately calculate distance/calories data and 2) to ensure that...
Motivational Alarm
We currently don’t have custom alarms set up. However, if the app detects you haven’t been active for a couple...
Apple Watch Support is Locked
Apple Watch is available in the Zen Unlimited Pass subscription. Currently there is a 7 day free trial.
Do I get charged again if I uninstall and re-install the app?
Apple and Google handle the entire purchasing process, and once you purchase an app from their respective app stores, that...
Fitbit First Start
This is a bug with how Fitbit’s OS handles installation. It should only affect the 1st app launch. It should...
Ok, I found the MyFitnessPal login, but after pressing “send”, nothing is showing up on my MFP profile.
Please allow some time for the results to be posted, as sometimes the MyFitnessPal servers could be slowed down due...
If I uninstall and reinstall, will I have to pay again?
No, you will not have to pay again. Once you purchase an app on either iTunes or Google Play, that...
Samsung Galaxy watch compatibility
The C25K app is only available for the newer Samsung Galaxy watches. We are still in talks with Samsung about...
Fitbit Compatibility
No. We specifically stated it’s only available on Fitbit Ionic and Versa Smart Watches only.
Do the apps sync with Google Fit?
Unfortunately at this time our apps do not sync with Google Fit.
Apple Watch Stand Alone
We recommend using at least Apple Watch series 3 which is the first Apple Watch to support stand-alone. Apple Watch...
How do I get sound alerts while using Apple Watch?
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
The distance calculated for my run is not accurate on Android
Try the following steps to optimize the distance calculation algorithm of the app: 1) Make sure to enter in your...
App keeps crashing on my Huawei device
This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...
Calorie/distance tracker not working inside running apps (showing zero)
Regarding this issue, please make sure that the “Motion & Fitness” processor is enabled inside your device settings (not app...
I just graduated from the 10k app, and now want to start training with half/full marathon app! What week should I start from?
The Marathon Trainer’s program is significantly different from the C25K/10K Trainer, so there is no direct bridge. Having said that, many...
Is there a recommended starting point or bridge from 10k to half/full marathon?
The half/full marathon training program and 10K training program are significantly different, so there is no direct bridge. But what...
