At the moment in the iOS apps, users can’t set their stride length because the measured values are returned by...
We currently don’t have custom alarms set up. However, if the app detects you haven’t been active for a couple...
Please first email us (contactus@zenlabsfitness.com) and our support team can help assist you with any issues that you’re having! We...
You may find that the map at the end of your run shows an incomplete picture of your actual run...
This is a bug with how Fitbit’s OS handles installation. It should only affect the 1st app launch. It should...
Apple Watch integration is only available on the pro version. If you don’t see the app on your Apple Watch,...
Try the following steps to optimize the distance calculation algorithm of the app: 1) Make sure to enter in your...
So there are a couple of things to look for and keep in mind: 1) Please make sure that your...
No. We specifically stated it’s only available on Fitbit Ionic and Versa Smart Watches only.
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
Notifications go to either your Apple Watch or iPhone, but not both. Learn when a notification might appear on your...
Apple and Google handle the entire purchasing process, and once you purchase an app from their respective app stores, that...
The location services is to ensure accurate voice cues. Sometimes the OS will kill the app if it’s been in...
The C25K app is only available for the newer Samsung Galaxy watches. We are still in talks with Samsung about...
Yes. We have just integrated stand-alone support. This is for the PRO version of our app only. If you upgrade inside the...
The app uses GPS for a couple of reasons: 1) to accurately calculate distance/calories data and 2) to ensure that...
Regarding this issue, please make sure that the “Motion & Fitness” processor is enabled inside your device settings (not app...
Unfortunately at this time our apps do not sync with Google Fit.
During your run, you can tap the circular flip icon to scroll through your stats! After your run, you can scroll...
No, you will not have to pay again. Once you purchase an app on either iTunes or Google Play, that...
Of course! It is completely up to you on how you want to train. The only thing we advise is...
Apple Watch is available in the Zen Unlimited Pass subscription. Currently there is a 7 day free trial.
The program was specifically designed to work out only 3 times a week, with a day’s rest in between. This...
While the workout instructions cannot be changed from miles to metric, the distance tracker can be switched to metric if...
This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...