C25K, 10K, 13.1, 26.2, Runspace Running Apps
Samsung Galaxy watch compatibility
The C25K app is only available for the newer Samsung Galaxy watches. We are still in talks with Samsung about...
Notification on Watch instead of Phone
Notifications go to either your Apple Watch or iPhone, but not both. Learn when a notification might appear on your...
Apple Watch Stand Alone
We recommend using at least Apple Watch series 3 which is the first Apple Watch to support stand-alone. Apple Watch...
How do I get sound alerts while using Apple Watch?
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
Battery drainage issues on running apps (Android)
The location services is to ensure accurate voice cues. Sometimes the OS will kill the app if it’s been in...
Samsung Phone and Watch – Standalone
Currently, right now the two apps are standalone (separate) apps on the Samsung phone and watch. We purposely made it...
No voice cues, voice cue is very small
So there are a couple of things to look for and keep in mind: 1) Please make sure that your...
I have the 10k Trainer app, but I can’t find a way to sync my progress with MyFitnessPal.
At this time, our partnership with MyFitnessPal is only with our C25K app. But we are working with MFP to...
Apple Watch Notification Voice cues
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
Is there a way to sync the Galaxy Watch app with my phone app?
The app on the Galaxy watch is a standalone app, so that users can go running without their phone. This...
How do I use Apple Watch?
Try to go to the app on your watch. When you select your workout on your phone, the timer on...
Sync Fitbit
Currently the c25k app on Fitbit is a standalone app, and cannot be synced with our separate mobile apps.
Can I use the treadmill to train?
Of course! It is completely up to you on how you want to train. The only thing we advise is...
How to play music, No Playlist (Android)
You need to first create a playlist on your device. Please refer to your device’s user manual on how to...
How do I get the app to show up on my Apple Watch?
You’ll need to open the Apple Watch app, and then scroll down until you find our app. Tap on it...
Timer is slight off by several seconds with app and treadmill (or app and stopwatch, or any other timer)
The reason for the issue you’re describing is when the device screen is turned off (or put into sleep mode),...
Restoring Purchase (Android)
Please make sure you’re using the same ID as the original purchase. Google handles the entire purchase process, and you...
Apple Watch no syncing time correctly.
Remember to leave your device unlocked for the Apple Watch integration to work accurately. Navigate to settings and make sure...
Help! My Apple Watch is not syncing correctly with my phone during my run!
We recommend using either your phone or your watch during your run and not both because the devices will need...
What is the C25K Starter Kit
The C25K Starter Kit is a bundle of free apps that are all part of the Zen Unlimited Pass. This...
Family Sharing
Please check this link for help on family sharing https://support.apple.com/en-us/HT201088
How do I turn off the initial popup screen every time the app is launched?
The Community Highlight screen that appears when first opening the app can be turned off in the settings tab! Many...
How to delete Track History?
You can always double-tap the workout and mark it as un-done.
Restoring Purchase (IOS)
Are you still using the same Apple ID as before? Your purchases are tied with your Apple ID. If you...
User having trouble Syncing their Apple Watch
Update to the latest iOS version. If the watch was connected only via cellular (if the watch model was cellular)...
