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C25K, 10K, 13.1, 26.2, Runspace Running Apps
How to play music, No Playlist (Android)
You need to first create a playlist on your device. Please refer to your device’s user manual on how to...
Can I use the app on Apple Watch without my phone?
Yes. We have just integrated stand-alone support. This is for the PRO version of our app only. If you upgrade inside the...
Do the apps sync with Google Fit?
Unfortunately at this time our apps do not sync with Google Fit.
How many times do you recommend to work out per week or why is there only 3 workouts a week in the app?
The program was specifically designed to work out only 3 times a week, with a day’s rest in between. This...
Timer is slight off by several seconds with app and treadmill (or app and stopwatch, or any other timer)
The reason for the issue you’re describing is when the device screen is turned off (or put into sleep mode),...
The distance calculated for my run is not accurate on Android
Try the following steps to optimize the distance calculation algorithm of the app: 1) Make sure to enter in your...
User having trouble Syncing their Apple Watch
Update to the latest iOS version. If the watch was connected only via cellular (if the watch model was cellular)...
Calorie/distance tracker not working inside running apps (showing zero)
Regarding this issue, please make sure that the “Motion & Fitness” processor is enabled inside your device settings (not app...
Apple Watch Notification Voice cues
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
What is the C25K Starter Kit
The C25K Starter Kit is a bundle of free apps that are all part of the Zen Unlimited Pass. This...
How do I turn off the initial popup screen every time the app is launched?
The Community Highlight screen that appears when first opening the app can be turned off in the settings tab! Many...
Restoring Purchase (Android)
Please make sure you’re using the same ID as the original purchase. Google handles the entire purchase process, and you...
How to delete Track History?
You can always double-tap the workout and mark it as un-done.
Restoring Purchase (IOS)
Are you still using the same Apple ID as before? Your purchases are tied with your Apple ID. If you...
App keeps crashing on my Huawei device
This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...
Family Sharing
Please check this link for help on family sharing https://support.apple.com/en-us/HT201088
Ok, I found the MyFitnessPal login, but after pressing “send”, nothing is showing up on my MFP profile.
Please allow some time for the results to be posted, as sometimes the MyFitnessPal servers could be slowed down due...
Sync Fitbit
Currently the c25k app on Fitbit is a standalone app, and cannot be synced with our separate mobile apps.
Is it ok to repeat days?
It is perfectly normal to struggle with a workout, and completely fine to have to repeat that workout until you...
My map is not showing my run route
Please make sure you have allowed GPS tracking to allow the app to map your run route. You can access...
Is there a way to transfer over progress from C25K to 10K Trainer?
Currently there is not a way to transfer over progress from app to app. But users can long press (Android)...
Connection Problem Apple Watch
When the paired Apple device is not reachable, please reboot both devices. If the problem still persists, reinstall both the...
Where can I find the MyFitnessPal login on C25K Trainer app?
The MyFitnessPal login is on the same screen as the Facebook/Twitter login in our C25K app, which is at the...
Is there a way to sync the Galaxy Watch app with my phone app?
The app on the Galaxy watch is a standalone app, so that users can go running without their phone. This...
I just graduated from the 10k app, and now want to start training with half/full marathon app! What week should I start from?
The Marathon Trainer’s program is significantly different from the C25K/10K Trainer, so there is no direct bridge. Having said that, many...
