C25K, 10K, 13.1, 26.2, Runspace Running Apps
Do I get charged again if I uninstall and re-install the app?
Apple and Google handle the entire purchasing process, and once you purchase an app from their respective app stores, that...
Apple Watch Stand Alone
We recommend using at least Apple Watch series 3 which is the first Apple Watch to support stand-alone. Apple Watch...
How do I get sound alerts while using Apple Watch?
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
How do I change from miles to metric
While the workout instructions cannot be changed from miles to metric, the distance tracker can be switched to metric if...
Apple Watch Notification Voice cues
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
I just graduated from the 10k app, and now want to start training with half/full marathon app! What week should I start from?
The Marathon Trainer’s program is significantly different from the C25K/10K Trainer, so there is no direct bridge. Having said that, many...
No voice cues, voice cue is very small
So there are a couple of things to look for and keep in mind: 1) Please make sure that your...
How do I use Apple Watch?
Try to go to the app on your watch. When you select your workout on your phone, the timer on...
Samsung Phone and Watch – Standalone
Currently, right now the two apps are standalone (separate) apps on the Samsung phone and watch. We purposely made it...
Can I use the treadmill to train?
Of course! It is completely up to you on how you want to train. The only thing we advise is...
Apple Watch no syncing time correctly.
Remember to leave your device unlocked for the Apple Watch integration to work accurately. Navigate to settings and make sure...
Is there a recommended starting point or bridge from 10k to half/full marathon?
The half/full marathon training program and 10K training program are significantly different, so there is no direct bridge. But what...
Is there a way to sync the Galaxy Watch app with my phone app?
The app on the Galaxy watch is a standalone app, so that users can go running without their phone. This...
Timer is slight off by several seconds with app and treadmill (or app and stopwatch, or any other timer)
The reason for the issue you’re describing is when the device screen is turned off (or put into sleep mode),...
Sync Fitbit
Currently the c25k app on Fitbit is a standalone app, and cannot be synced with our separate mobile apps.
How to play music, No Playlist (Android)
You need to first create a playlist on your device. Please refer to your device’s user manual on how to...
Restoring Purchase (Android)
Please make sure you’re using the same ID as the original purchase. Google handles the entire purchase process, and you...
How do I get the app to show up on my Apple Watch?
You’ll need to open the Apple Watch app, and then scroll down until you find our app. Tap on it...
Family Sharing
Please check this link for help on family sharing https://support.apple.com/en-us/HT201088
How do I turn off the initial popup screen every time the app is launched?
The Community Highlight screen that appears when first opening the app can be turned off in the settings tab! Many...
What is the C25K Starter Kit
The C25K Starter Kit is a bundle of free apps that are all part of the Zen Unlimited Pass. This...
How to delete Track History?
You can always double-tap the workout and mark it as un-done.
Is it ok to repeat days?
It is perfectly normal to struggle with a workout, and completely fine to have to repeat that workout until you...
Restoring Purchase (IOS)
Are you still using the same Apple ID as before? Your purchases are tied with your Apple ID. If you...
User having trouble Syncing their Apple Watch
Update to the latest iOS version. If the watch was connected only via cellular (if the watch model was cellular)...
