tips

App keeps crashing on my Huawei device

This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...

How to delete Track History?

You can always double-tap the workout and mark it as un-done.

How do I unsubscribe from Zen Unlimited Pass / Music

If you’re using Android: You can go to your Google Play account, and go to the specific app that you...

What do I do if the app is misbehaving?

Please try a hard-reset on your iPhone or iPod touch. Restarting frees up memory on your device, which is the...

The voice and beep is set to highest volume on the app. But how come I don’t hear any voice cues?

Here are a couple things to look for and keep in mind: 1) Please make sure that your device is not...

Is there a way to transfer over progress from C25K to 10K Trainer?

Currently there is not a way to transfer over progress from app to app. But users can long press (Android)...

Restoring Purchase (Android)

Please make sure you’re using the same ID as the original purchase. Google handles the entire purchase process, and you...

How to play music within the app / not finding my playlists?

You need to first create a playlist on your device. Please refer to your device’s user manual on how to...

What are some good warmup exercises to do before starting any of the Challenge (Pushups/Situps/Pullups/Squats) apps or 7 minute workout?

Some good warmups in general are jumping jacks or running in place. This is just to get the heart rate going....

How do I listen to music using 3rd party music app such as Pandora or Spotify?

Please start the Pandora/Spotify app first, and have it run in the background. Then start our app, and the music...

Zen Unlimited Pass / Subscription issue (subscription not working across all the apps)

Confirm that you are signed into your Google Play email inside both apps. You can click settings, and you will...

Help! My Apple Watch is not syncing correctly with my phone during my run!

We recommend using either your phone or your watch during your run and not both because the devices will need...

How do I get the app to show up on my Apple Watch?

You’ll need to open the Apple Watch app, and then scroll down until you find our app. Tap on it...

How do I use Apple Watch?

Try to go to the app on your watch. When you select your workout on your phone, the timer on...

The App won’t sync to my apple watch after I complete my workout.

Make sure you are syncing the correct app versions on watch and phone. There is a pro and free version...
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