tips

iOS Accuracy

At the moment in the iOS apps, users can’t set their stride length because the measured values are returned by...

No voice cues, voice cue is very small

So there are a couple of things to look for and keep in mind: 1) Please make sure that your...

I don’t see the app on my Apple Watch

Apple Watch integration is only available on the pro version. If you don’t see the app on your Apple Watch,...

Battery drainage issues on running apps (Android)

The location services is to ensure accurate voice cues. Sometimes the OS will kill the app if it’s been in...

Turn off tracking of unique advertising ID

To turn off tracking of unique advertising ID’s, please go to: Settings → Google → Ads → Opt out of...

How do I get sound alerts while using Apple Watch?

This issue appeared because you used your phone with your apple watch, and the problem is that you received the...

Battery drainage issues on running apps (iOS)

The app uses GPS for a couple of reasons: 1) to accurately calculate distance/calories data and 2) to ensure that...

How to force close iOS apps

Check this link https://ios.gadgethacks.com/how-to/force-close-running-apps-iphone-x-xs-xs-max-xr-0180043/

Calorie/distance tracker not working inside running apps (showing zero)

Regarding this issue, please make sure that the “Motion & Fitness” processor is enabled inside your device settings (not app...

The voice and beep is set to highest volume on the app. But how come I don’t hear any voice cues?

Here are a couple things to look for and keep in mind: 1) Please make sure that your device is not...

Can I use the treadmill to train?

Of course! It is completely up to you on how you want to train. The only thing we advise is...

I would like a refund

Please first email us (contactus@zenlabsfitness.com) and our support team can help assist you with any issues that you’re having! We...

How do I check progress such as calories and miles ran?

During your run, you can tap the circular flip icon to scroll through your stats! After your run, you can scroll...

How do I change from miles to metric

While the workout instructions cannot be changed from miles to metric, the distance tracker can be switched to metric if...

Apple Watch Stand Alone

We recommend using at least Apple Watch series 3 which is the first Apple Watch to support stand-alone. Apple Watch...

Apple Watch no syncing time correctly.

Remember to leave your device unlocked for the Apple Watch integration to work accurately. Navigate to settings and make sure...

The distance calculated for my run is not accurate on Android

Try the following steps to optimize the distance calculation algorithm of the app: 1) Make sure to enter in your...

Notification on Watch instead of Phone

Notifications go to either your Apple Watch or iPhone, but not both. Learn when a notification might appear on your...

Is there a recommended starting point or bridge from 10k to half/full marathon?

The half/full marathon training program and 10K training program are significantly different, so there is no direct bridge. But what...

App keeps crashing on my Huawei device

This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...

How to play music within the app / not finding my playlists?

You need to first create a playlist on your device. Please refer to your device’s user manual on how to...

How do I listen to music using 3rd party music app such as Pandora or Spotify?

Please start the Pandora/Spotify app first, and have it run in the background. Then start our app, and the music...

The app is not remembering my progress / I lost all my data. Help!

Please make sure to allow the workouts to be fully completed, meaning all the way to the social sharing screen,...

What do I do if the app is misbehaving?

Please try a hard-reset on your iPhone or iPod touch. Restarting frees up memory on your device, which is the...

Can I minimize the app to the background?

With most operating systems which utilizes battery optimization algorithms, if our app is minimized to the background, there is a...
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