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C25K, 10K, 13.1, 26.2, Runspace Running Apps
Timer is slight off by several seconds with app and treadmill (or app and stopwatch, or any other timer)
The reason for the issue you’re describing is when the device screen is turned off (or put into sleep mode),...
User having trouble Syncing their Apple Watch
Update to the latest iOS version. If the watch was connected only via cellular (if the watch model was cellular)...
Can I use the app on Apple Watch without my phone?
Yes. We have just integrated stand-alone support. This is for the PRO version of our app only. If you upgrade inside the...
Can I use the treadmill to train?
Of course! It is completely up to you on how you want to train. The only thing we advise is...
Calorie/distance tracker not working inside running apps (showing zero)
Regarding this issue, please make sure that the “Motion & Fitness” processor is enabled inside your device settings (not app...
The distance calculated for my run is not accurate on Android
Try the following steps to optimize the distance calculation algorithm of the app: 1) Make sure to enter in your...
Samsung Galaxy watch compatibility
The C25K app is only available for the newer Samsung Galaxy watches. We are still in talks with Samsung about...
How do I turn off the initial popup screen every time the app is launched?
The Community Highlight screen that appears when first opening the app can be turned off in the settings tab! Many...
Restoring Purchase (Android)
Please make sure you’re using the same ID as the original purchase. Google handles the entire purchase process, and you...
Apple Watch Notification Voice cues
This issue appeared because you used your phone with your apple watch, and the problem is that you received the...
App keeps crashing on my Huawei device
This is a Huawei OS specific issue, as their battery saving algorithm is very aggressive and our app cannot bypass...
Restoring Purchase (IOS)
Are you still using the same Apple ID as before? Your purchases are tied with your Apple ID. If you...
How many times do you recommend to work out per week or why is there only 3 workouts a week in the app?
The program was specifically designed to work out only 3 times a week, with a day’s rest in between. This...
What is the C25K Starter Kit
The C25K Starter Kit is a bundle of free apps that are all part of the Zen Unlimited Pass. This...
How to delete Track History?
You can always double-tap the workout and mark it as un-done.
Ok, I found the MyFitnessPal login, but after pressing “send”, nothing is showing up on my MFP profile.
Please allow some time for the results to be posted, as sometimes the MyFitnessPal servers could be slowed down due...
Is it ok to repeat days?
It is perfectly normal to struggle with a workout, and completely fine to have to repeat that workout until you...
Family Sharing
Please check this link for help on family sharing https://support.apple.com/en-us/HT201088
It is saying “I need to subscribe” on my Apple Watch, what does that mean?
Apple Watch integration is a PRO feature. You will need to upgrade inside our app or download the pro version from the App Store for...
Sync Fitbit
Currently the c25k app on Fitbit is a standalone app, and cannot be synced with our separate mobile apps.
Connection Problem Apple Watch
When the paired Apple device is not reachable, please reboot both devices. If the problem still persists, reinstall both the...
Is there a way to transfer over progress from C25K to 10K Trainer?
Currently there is not a way to transfer over progress from app to app. But users can long press (Android)...
I just graduated from the 10k app, and now want to start training with half/full marathon app! What week should I start from?
The Marathon Trainer’s program is significantly different from the C25K/10K Trainer, so there is no direct bridge. Having said that, many...
Is there a way to sync the Galaxy Watch app with my phone app?
The app on the Galaxy watch is a standalone app, so that users can go running without their phone. This...
My map is not showing my run route
Please make sure you have allowed GPS tracking to allow the app to map your run route. You can access...
