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77 support articles

My map is not showing my run route Trouble with Subscription iOS App Crashing in Background Connection Problem Apple Watch How do I cancel my iOS subscription?How to delete Track History?Is there a way to transfer over progress from C25K to 10K Trainer?User having trouble Syncing their Apple Watch The App won’t sync to my apple watch after I complete my workout.What is the C25K Starter Kit I don’t see the app on my Apple Watch How do I use Apple Watch?Apple Watch no syncing time correctly.Is there a recommended starting point or bridge from 10k to half/full marathon?If I uninstall and reinstall, will I have to pay again?How to play music, No Playlist (Android)No voice cues, voice cue is very small Calorie/distance tracker not working inside running apps (showing zero)Battery drainage issues on running apps (iOS)Battery drainage issues on running apps (Android)How do I change from miles to metric Apple Watch Notification Voice cues Notification on Watch instead of Phone How many times do you recommend to work out per week or why is there only 3 workouts a week in the app?Timer is slight off by several seconds with app and treadmill (or app and stopwatch, or any other timer)I would like a refund How to force close iOS apps Apple Watch Support is Locked Sound not loud enough iPhone Clearing Notifications Badge I currently can’t do one push-ups. Is the pushup app still for me?Motivational Alarm How do I unsubscribe from Zen Unlimited Pass / Music The distance calculated for my run is not accurate on Android What to do on rest period (push-up)Family Sharing Apple Watch Stand Alone Fitbit Compatibility Samsung Galaxy watch compatibility iOS Accuracy Turn off tracking of unique advertising ID Sync Fitbit Fitbit First Start Restoring Purchase (IOS)Restoring Purchase (Android)App keeps crashing on my Huawei device Android to iOS app transfer Samsung Phone and Watch – Standalone Can I minimize the app to the background?Do the apps sync with Google Fit?Running map not accurate (if the user is on Android)Is there a way to sync the Galaxy Watch app with my phone app?Zen Unlimited Pass / Subscription issue (subscription not working across all the apps)I subscribed in one of the Challenge apps, but why do I still see ads when I downloaded the other apps?What are some good warmup exercises to do before starting any of the Challenge (Pushups/Situps/Pullups/Squats) apps or 7 minute workout?I just graduated from the 10k app, and now want to start training with half/full marathon app! What week should I start from?I have the 10k Trainer app, but I can’t find a way to sync my progress with MyFitnessPal.Do I get charged again if I uninstall and re-install the app?How do I turn off the initial popup screen every time the app is launched?Is it ok to repeat days?Can I use the treadmill to train?Is there a community I can join that I can ask questions to?How do I listen to music using 3rd party music app such as Pandora or Spotify?How do I check progress such as calories and miles ran?How to play music within the app / not finding my playlists?What do I do if the app is misbehaving?How do I get sound alerts while using Apple Watch?Can I use the app on Apple Watch without my phone?It is saying “I need to subscribe” on my Apple Watch, what does that mean?Help! My Apple Watch is not syncing correctly with my phone during my run!How do I get the app to show up on my Apple Watch?Ok, I found the MyFitnessPal login, but after pressing “send”, nothing is showing up on my MFP profile.Where can I find the MyFitnessPal login on C25K Trainer app?The app is not remembering my progress / I lost all my data. Help!The voice and beep is set to highest volume on the app. But how come I don’t hear any voice cues?What is the Zen Unlimited Pass and how does it work?I have subscribed to the Zen Unlimited Pass. How do I access the features in other apps?